Legal
Terms of Service
Effective October 19, 2026
1. Acceptance of these Terms
By using the Site or creating an account, you agree to these Terms and to our Privacy Policy, which forms part of them. If you do not agree, do not use the Services. If you accept these Terms on behalf of a business, you confirm that you are authorized to bind it.
2. Your account
- You must be at least 18 and able to enter into a contract to create an account.
- Provide accurate information, and keep your sign-in details secure.
- You are responsible for all activity in your workspace, including that of anyone you invite.
- Connect only websites and accounts that you own or are authorized to manage.
3. No guarantee of results
The Services help you decide what to publish and improve, and help you draft it. We do not control search engines, maps, or your customers. Rankings, traffic, calls, leads, and revenue depend on third-party platforms, your competitors, and many other factors outside our control, and they can fall as well as rise.
We do not guarantee any result from using Onça, including any ranking, traffic, or business outcome. Figures shown in the App, such as estimated search volume or the expected effect of a change, are estimates, not promises.
4. Your decisions are yours
Everything the App recommends is a suggestion. You decide whether to act on it, and anything you do with Onça, or because of it, is at your own discretion and your responsibility, including anything you publish to your website, your Google Business Profile, or elsewhere.
4.1 Publishing
Nothing publishes without your approval. When you approve and schedule a Business Profile post, you instruct us to publish it at that time without asking again; you can cancel it before then. Drafts sent to WordPress or Wix are published in the mode you choose. Publishing to GitHub opens a pull request, which goes live only when you merge it.
4.2 AI-generated drafts
Drafts are written by AI. They may contain errors, outdated information, or claims that are not true of your business. Review every draft before publishing it. You are responsible for what you publish, including its accuracy.
4.3 Not professional advice
Nothing in the Services is legal, medical, financial, or other professional advice, even when a draft covers those subjects.
5. Plans, billing, and renewal
The App has a free plan and paid plans. Paid plans and their prices are shown in the App and at checkout. There is no free trial of a paid plan. Payments are handled by our payment processor, and prices exclude any applicable taxes.
A paid plan is a monthly subscription that renews automatically each month, at the then-current price, and is charged to your payment method at the start of each month until you cancel. If we change the price of your plan, we will email you at least 30 days before the change applies to you, and you can cancel before it does.
If a payment fails, we may move your workspace to the free plan until payment succeeds.
6. Term, cancellation, and termination
6.1 Term
These Terms apply from the moment you first accept them or use the Services, and continue until your account is closed or terminated.
6.2 Cancellation by you
You can cancel a paid plan at any time from the Billing page in the App: choose Manage billing, which opens our payment processor's billing portal, and cancel there. You can also email support@oncahq.com and we will cancel it for you. Cancellation takes effect at the end of your current billing period, and you keep access to your paid plan until then. To avoid the next charge, cancel before your renewal date. Your workspace then moves to the free plan and its limits. You will not receive a refund or credit for the remainder of the billing period, except as section 7 allows.
6.3 Suspension or termination by us
We may suspend or terminate your access to the Services in either of these cases:
- Immediately, if you do not pay, if you breach section 11 (Acceptable use), or if your use could harm Onça, other customers, or anyone else.
- If you materially breach these Terms and do not cure the breach within 30 days after we notify you.
Where reasonably possible, we will tell you before we act. We may also delete a free workspace that remains inactive for an extended period, after giving you notice.
6.4 Termination by you for our breach
You may terminate these Terms if we materially breach them and do not cure the breach within 30 days after you notify us at support@oncahq.com.
6.5 Ending the Services
We may end your subscription, or discontinue the Services, for any reason with at least 30 days' notice. If we do, we will refund any fees you have prepaid for the unused part of your billing period.
6.6 Effect of termination
When these Terms end, your right to use the Services ends, and any amounts you owe remain payable. Before termination takes effect, you can copy your content out of the App or ask support@oncahq.com for a copy of your information. After termination, we may delete your data after a reasonable period, as our Privacy Policy describes, and may keep limited records for legal, accounting, and abuse-prevention purposes.
6.7 Survival
Any provision that by its nature should survive the end of these Terms will survive, including those on payment, results, your decisions, your content, intellectual property, warranties, limitation of liability, indemnification, and governing law.
7. Refunds
Payments are non-refundable, including for any unused part of a month after you cancel. In exceptional circumstances, email support@oncahq.com and explain what happened. We review each request and may issue a refund at our discretion. This does not limit any refund right the law gives you.
8. Your content
You own what you bring to the Services: your business details, your content, your uploads, and the data from accounts you connect. You also own the drafts the App produces for you, to the extent anyone can.
You grant us permission to store, copy, process, and transmit that material to provide and improve the Services, as described in our Privacy Policy, including through the service providers it describes. You confirm that you have the right to grant that permission for anything you upload or connect.
9. Connected services
The App works with services we do not operate, such as Google Search Console, Google Business Profile, WordPress, Wix, and GitHub. Your use of them is governed by their own terms. If one of them changes, limits, or withdraws what the App can do with it, the related features may stop working, and that is not a breach of these Terms.
10. Access to the Services
You can create an account through the App. Access to particular features and usage allowances depends on your plan. Review the plan details before subscribing.
11. Acceptable use
You agree not to:
- Connect, research, or publish to properties you are not authorized to manage, or submit details that are not yours.
- Use the Services to create spam, deceptive or unlawful content, or content that infringes anyone's rights, or to manipulate reviews or ratings.
- Interfere with the Services, probe them for vulnerabilities without our written permission, access anything you are not meant to, or circumvent plan limits.
- Copy, resell, or reverse engineer the Services, or access them by automated means other than those we provide.
- Use the Services for any unlawful purpose.
If you find a security issue, please report it to support@oncahq.com rather than disclosing it publicly, and give us a reasonable opportunity to fix it.
12. Our intellectual property
The Services, including their text, design, code, and images, and the Onça name and logo, belong to Onca Labs LLC or our licensors. You may read, link to, and quote reasonable extracts from the Site with attribution, including our public documentation. You may not copy it wholesale, republish it as your own, or use our name or logo in a way that suggests we endorse you.
13. Changes to the Services
We are actively developing Onça, and we may add, change, or remove features. We will try to give notice before removing something you rely on.
14. Third-party links
The Services may link to sites we do not control. We are not responsible for their content, terms, or privacy practices.
15. No warranty
The Services are provided “as is” and “as available”. We do not warrant that they will be uninterrupted or error free, or that anything in them, including AI-generated drafts, recommendations, and estimates, is accurate, complete, or current. To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
16. Limitation of liability
16.1 Excluded damages
To the fullest extent permitted by law, Onca Labs LLC and its officers, members, employees, contractors, affiliates, and representatives will not be liable to you, under any contract, negligence, strict liability, or other legal theory, for any of the following, arising from or related to these Terms or the Services, even if we have been advised of the possibility of such damages:
- Interruption of use, loss, inaccuracy, or corruption of data, cost of substitute goods or services, or loss of profits, revenue, rankings, traffic, business, or goodwill.
- Indirect, incidental, special, exemplary, punitive, or consequential damages.
- Any matter beyond our reasonable control.
16.2 Liability cap
Our total aggregate liability for all claims arising from or related to these Terms or the Services will not exceed the fees you paid us for the Services in the 12 months before the event giving rise to the liability.
16.3 Where the law does not allow these limits
Some jurisdictions do not allow these exclusions or limits, so they apply to you only as far as permitted. Nothing in these Terms limits liability for fraud or for anything else that cannot lawfully be limited.
17. Indemnification
17.1 Your obligation
You agree to defend, indemnify, and hold harmless Onca Labs LLC and its officers, members, employees, contractors, affiliates, and representatives from and against any third-party claim, and any resulting liability, damages, losses, costs, and expenses, including reasonable legal fees, arising from or related to:
- Your breach of these Terms.
- Your use or misuse of the Services.
- Content you publish, upload, or provide, including any claim that it infringes someone's rights or violates the law.
- Any website or account you connect without authorization.
17.2 Procedure
We will notify you promptly of any claim and reasonably cooperate with your defense. You may control the defense and settlement of the claim, but you may not settle any claim that imposes an obligation on us, other than paying money you fully cover, without our written consent. We may take part in the defense with counsel of our choosing, at our own expense.
18. Governing law
Onca Labs LLC is a limited liability company organized under the laws of the State of New York. These Terms are governed by the laws of the State of New York and of the United States, without regard to conflict of law rules. Any dispute arising from these Terms or the Services will be brought exclusively in the state or federal courts located in the State of New York, and you and we each consent to their jurisdiction and venue.
19. Changes to these Terms
We may update these Terms from time to time. We will post the new version on this page with a new effective date, and we will email account holders before a material change takes effect. Continuing to use the Services after a change takes effect means you accept the updated Terms.
20. Contact us
Support questions, refund requests, and questions about these Terms can be sent to support@oncahq.com.